This page covers a range of frequently asked questions about the Communicat's Managed IT Service. If you have any suggestions for questions that are not included here, please let us know by emailing us at   This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

1. What is a MSP ( Managed Service Provider)?
2. Why should I use this service over a traditional break fix or hourly consulting service?
3. I'm unconvinced that a Managed Service Provider can give me the support I need over the Internet.
4. What type of Support does Communicat offer?
5. Why choose communicat for managed services?
6. How does Managed IT services work?
7. Is there a contract or commitment required once commencing the service?
8. What is the process when a problem is discovered on a server or workstation?
9. What if my business already has an IT staff?
10.Our organisation has individuals with varying degrees of technology experience how is your managed service product equipped to handle this?

A. A managed services providers tend to be  a (IT) services provider, who manages and assumes responsibility for providing a defined set of services to clients proactively or as they (not the client) determine what services are required. MSPs usually provide clients with a near-fixed monthly fee, which benefits clients by providing them with predictable IT support costs.

A. Traditional break-fix consulting tends to be reactive is reactive in nature and the long term costs can be expensive. A Managed Service provider proactively monitors and manages the health of your network and solves problems before they have a chance to impact your business at a fixed monthly cost.

4. What type of Support does Communicat offer?

A. Communicat offers unlimited telephone support, unlimited remote support ,email support and  live chat. The Communicat Services  helpdesk is available Monday through Friday, 8:30am to 5:30pm.

5. Why choose communicat for managed services?

A. Communicat offers complete solutions for small businesses including business grade broadband, development and managed services.

• Reputation for extraordinary customer service is backed by a robust infrastructure and resources.
• Using communicat as your provider you obtain access to our experienced microsoft engineers, experts in supporting businesses for the past 20 years.

6. How does Managed IT services work?

A. Communicat uses enterprise type monitoring and management tools to proactively monitor your workstations and services while performing regular scheduled and automated updates. Our on demand service not only saves you time and money, but also protects your business from unforeseen downtime and technology frustrations. Combined with our certified trained technicians and advanced network monitoring tools small businesses are able to take advantage of  technologies only available to enterprises.

7. Is there a contract or commitment required once commencing the service?

A. The contract is renewed on a monthly basis, you can cancel any time after a month’s service we do request 15 days notice before cancelling.

 All of our Managed service clients are monitored 24x7x365 via our management software.  When any problem or error condition is detected, an alert is immediately generated to our monitoring software portal and remediated remotely by our Microsoft certified support technicians.  Any critical issue also results in an automatic page to a senior services manager.

8. What is the process when a problem is discovered on a server or workstation?

A. The condition is remotely remediated and once the problem has been rectified, the alert is closed. Our main objective is to resolve minor issues as they occur before they turn into big problems on the network or the system causing considerable downtime or loss of business.  If a problem requires onsite support, our team will notify you immediately.  All support incidents are tracked in our online system.  Plus we proactively run maintenance through our management system as well. For example, system defrags and temp file cleanups are scripted to run on a regular basis. 

 9. What if my business already has an IT staff?

A. More than 30% of all businesses who partner with Net2 also employ part-time or full-time IT staff. By eliminating the necessity to work on low-level, repetitive, non-strategic tasks, Net2 Engineers free your staff to focus on long-term strategic technology objectives, such as:

• Mission critical  business applications.
• Staff technical training.
• Database development and management.
• Application performance reporting.
• Aligning IT goals with long-term vision of the management team.
• Professional training and certifications.

10. Our organisation has individuals with varying degrees of technology experience how is your managed service product equipped to handle this?

A. Our managed service system can most aptly be described as a “People business first and technology company second”. Communicat has assembled a technology team that is comprised of not only bright, but friendly technicians whose primary focus is customer service and issue resolution. When speaking with a Communicat technician, all questions are good questions.