Unlimited IT:

Communicat's Managed IT Professional Services is the premier service providing outsourced Helpdesk and Network Operations Center (NOC) services .
Through the use of highly skilled microsoft service professionals  specialising in application, operating system and infrastructure support,  Communicat provides organisations with an unlimited amount of resources to support their systems. Using our existing service model, a sophisticated Incident Distribution and Management System.  Communicat  seamlessly integrates a virtual support solution within your organisation.
Below is a description of the default services provided by Communicat under our managed Service Program. Clients may wish to customize  these offerings to include other mission critical applications / devices etc.

Managed IT Support Services include:

• Unlimited remote systems administration
                • Troubleshoot and remediate alerts, tickets and alarms
                • Perform move, adds, change requests
                • Recurring manual tasks
                • Performance troubleshooting
• Setup and configuration of  Managed service platform
                • Initial configuration of platform for management
                • Setup system monitoring and scheduled scripts/tasks
• Proactive systems maintenance
                • Asset management / reporting
                • Temporary file clean-up
                • Disk defragmentation, Scandisk
                • Microsoft updates / patch management
                • Performance optimisation
                • Event log monitoring and alerting
                • Windows error logs
                • Disk and disk controller errors
                • Application issues
                • Resource issues
                • Virus management problems
• Security
• Anti-virus management
                • Anti-virus scan and virus removal
                • Virus definition management
                • Logs review and exclusion management
• Spyware /Adware management
                • Automatic spyware scan and removal
                • Security definition management
                • Manual removal of spyware/adware
                • Logs review and exclusion management

Unlimited IT Support Boundaries

The "Unlimited IT Support" portion of our managed services product includes all labor to resolve issues that can be resolved remotely on the most commonly available software and hardware. For any issues that cannot be fixed remotely and require on-site assistance or advice from communicat to continue work, the ticket will be escalated and may require an onsite visit which will be charged at our normal consulting rates.

For more information about Communicat’s managed Service product, please contact the Managed IT Support Team at (03) 9320 0000 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it .